FAQ

Q1: How can I modify or cancel my order?

You can contact our customer service within 24 hours after placing an order to apply for order modification or cancellation. Orders that have been shipped cannot be cancelled or modified.

Q2: What should I do if the received product is wrong or defective?

Please take photos of the wrong/defective product and packaging within 48 hours after receiving the goods, and contact us via email. We will verify and provide free return, exchange or full refund service.

Q3: How long will it take to get my refund?

After we receive and confirm the returned goods, the refund will be processed within 3–7 working days. The specific arrival time is subject to your payment channel rules.

Q4: Is international shipping supported?

Yes, we support global shipping. International orders may incur local tariffs, which shall be borne by the customer.

Q5: How to choose the right size?

Each product page is equipped with a detailed size chart. You can refer to the size chart to choose the appropriate size. If you have any doubts, you can contact customer service for consultation.

Q6: What if my package is lost or damaged during transportation?

Please contact us in time, we will check the logistics situation for you, and provide compensation or re-delivery services according to the actual situation.

Q7: Will my personal information be leaked?

We strictly abide by the privacy policy, encrypt and protect all user information, and will never disclose your personal shopping information to any third party.